Budget Airlines. Are they worth the aggro?
In an attempt to save some money we booked my in-laws on Wizz Air for their recent trip to the UK. Other people we know have used them and assured us that they were OK.
Regrettably my father in law was taken ill shortly before the trip to the UK. This is where the troubles began.
My wife flew out to Romania (extremely short notice flight arranged painlessly by BA) to see her father. Regrettably he passed away.
We decided that her mother would come to the UK anyway and my wife would fly with her using her fathers ticket. We called Wizz Air to make the necessary arrangements and were told that, regardless of the situation, they could not help and she would have to purchase another ticket. I would have to email their customer relations office to get a refund of the unused ticket. I tried calling and emailing their customer relations, but all I got was a standard response saying that they would get back to me eventually.
After some arguing, on the ticket line, we managed to get them to change a ticket to my wife's name so she could come home on it, but only after we paid £80. Again we were told to contact customer relations.
Over the past month I have emailed them, I have tried to call them, I have even tried to Fax them, but with no response.
Finally today I get through to someone who tells me that the supervisor is not about and so she cannot check the other email address, but if I email to a new address they may be able to help me.
I will be sending a copy of the death certificate to them with details of what I want. I am not holding my breath.
