Her Diary-- His Diary

Her Diary, His Diary
 
Her Diary

Tonight I thought he was acting weird.  We had made plans to meet at a bar to have a drink.  I was shopping with my friends all day long, so I thought he was upset at the fact that I was a bit late, but he made no comment.  Conversation wasn't flowing so I suggested that we go somewhere quiet so we could talk.  He agreed but he kept quiet and seemed so absent-minded.
I asked him what was wrong. He said nothing was wrong.  I asked him if it was my fault that he was upset.  He said it had nothing to do with me and not to worry.  On the way home I told him that I loved him and he simply smiled and kept driving.  I can't explain his behavior.  I don't know why he didn't say 'I love you too.'
 
When we got home I felt as if I had lost him, as if he wanted nothing to do with me anymore.  He just sat there and watched TV.  He seemed so distant and aloof.
Finally, I decided to go to bed.  About 10 minutes later he came to bed, and to my surprise he responded to my caress and we made love, but I still felt that he was distracted and his thoughts were somewhere else.  He fell asleep - I cried.  I don't know what to do.  I'm almost sure that his thoughts are with someone else.  My life is a disaster.

His Diary

I shot the worst round of golf in my life today, but at least I got laid.

Nokia Support

Let me start by saying that I am a long term Nokia fan.  I am also a big fan of Symbian (having owned many a Psion).   So you can imagine how pleased I was when I heard that the N97 would not only be Symbian, but would also be a new version.

You can also imaging how disappointed I am with the reality.

I shall not list the problems I have had with the N97 as many other people have had the same and you can find plenty of other write ups about it.  Basically I still like the phone and it does mainly do what I want (love having a “real” keyboard”).  I can live with some of the foibles, although the inability to answer some calls is getting a bit annoying.

The thing that has really started to wind me up is the corruption that is occurring in the music database (or more specifically the podcast database).

Basically what is happening is that the database is getting out of sync with reality and so some podcasts are getting “stuck”.  What this means is that I cannot play them, and I cannot delete them.  I cannot even re-download them, in the hope of clearing the blockage.  The files themselves are gone, but the music player program shows them as still present, and they are building up.

Now, as you may know, I am an IT person and have a good idea how this stuff works.  I have given this some thought and have come to the conclusion that the application must hold it’s own database of files that it builds from the real files on the disk.  So surely the cure must be to remove the corrupt file, rebuild the database.  Easy.

Now the fun begins.  I called Nokia support to see if they can give me some guidance. The 1st couple of people I spoke to seemed quite clueless, but then I managed to get through to Alex.  He seems quite knowledgeable, but alas his knowledge does have limitations.

The only cure he could give me is to reset the whole phone, back to factory default.  This does seem to be using a sledgehammer to crack a nut!

Nobody at Nokia UK seems to know how this phone works.  All they seem to know is how to reset it!

I have requested that the call be escalated, but he is not sure that he can do that.  I have been promised calls from a manager twice, but none has called.  I have asked if I can upgrade to the new 20 firmware, but apparently this has not been authorised by T-Mobile.

That is the end.  Bog off and bother someone else.

Nokia.  Here is some free advice…

Your flagship phone has to WORK AS ADVERTISED
Resetting back to default is NOT A REPAIR

If you want to compete with the likes of the iPhone You need to up your game and start to provide some service.  You are transitioning from a phone company to something else.  The Smart Phone is not just a phone it is a computer that forms the center of my data life.  My diary is there, my phone book is there (surprise surprise), my email is there and, as I find more useful apps, it is a very important tool in my work life.  It is not just a phone.

If I know that every time I have a minor bump in the road I will have to reset the pesky thing, I simply will move to a more reliable platform.

Oh, and one last thing.  Pretend that you care when a customer comes to you wanting to work through an issue!

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