A Call from NUD, I nearly fall off my chair!
- Gerard. A manager.
- support@norwich-union.co.uk - A general email address.
- Has not read the log, but does so as we progress through the call
- He suggests that I phone the DVLA and order the road tax as their website sometimes fails
- I point out that this happened last year as well
- Oh!!??
- I tell him that I have road tax now as I ran out of time and had to go buy it at the post office
- So what is the problem now?
- Well I want to know why NUD staff have consistently lied to me, not called me back, not escalated my complaint, not raised my complaint, not logged my comments
- Why bother recording calls when you do not listen to the recordings?
- He said he would send me a letter responding to my concerns and would provide me with the chief executives details if I wish to escalate the issue
- I will ponder this........
- Finnly he offers me a £25 voucher as a "Good Will" gesture. This reminds me that they already owe me 2 vouchers from when I placed the insurance.
- Let's see if this arrives.......
1 comment:
Hello
My name is Becca Sibley and I work in Customer Experience at NU, if you would like me to I can have a look into the issues you are having with us?
My email address is rebecca.sibley@norwich-union.co.uk, please feel free to email me and let me have some details.
Becca
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