A reply, at last...
Well I finally, after sending another email, have a reply from Elisabeth Mann.
Basically they are saying "like it or lump it". I have turned down the £250 so they are calling my bluff to see if I will go to the banking Ombudsman.
The fact is that they have wasted a lot of my time, have lost my documents and have failed to give me a reasonable explanation or even an apology! For the sake of £250 I think I will call their bluff and take it to the Ombudsman. This should be interesting.
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