Standards of Service

So Katie has done me a favour!  Well thanks, Really I would have preferred a router in double quick time, or quick time.  Not 2 DAYS time...

 

In case you are interested, we qualify for £25 for being down for all that time.

 

I am bowled over.  NOT!

---------- Forwarded message ----------
From: Venus Katie <Katie.Venus@thus.net>
Date: 2009/12/4
Subject: Standards of Service

Dear Mr. Papouis,

Further to our conversation today, please find below the link to the
Standards of Service for Demon Business ADSL, and the request form for
Service Credits:

http://www.demon.net/helpdesk/producthelp/broadband_sos/

I have requested the credit on this occasion and you will receive an
email once it has been added to the account.

A wireless router has been ordered and will be dispatched on Monday, due
for delivery on Tuesday. Once this has been received we will issue a
returns bag for the wired router so that this can be sent back.

I hope this information is of some assistance however please do not
hesitate to contact me should you require any further details.

Kind Regards

--
Katie Venus
Customer Relations Advisor
THUS, a Cable&Wireless business
Tel: 0845 270 0052
Fax: 0870 051 8740