Eltham Domino’s does not seem to be interested in Customers

Nothing from the Franchisee in Eltham.

Just an email from Domino’s

Dear Sir

My sincerest apologies for the lack of correspondence from the franchisee of the Eltham store.

I have now passed your details directly over to our Operations Department here at Head Office who will speak with the franchisee and ensure that they do contact you to discuss this issue in more detail as promised.

We will be discussing the problems with your order directly with the franchisee and we will do everything in our power to make sure this does not happen again.

We will also be addressing the way that your complaint has been handled by the franchisee and the fact that he did not contact you as he advised. We would like to assure you that we did not find this acceptable and we will be taking steps to make sure that does not happen again.

Once again my apologies for the complete lack of customer care you have experienced on this occasion and please do not hesitate to contact me again should there be no further contact from the franchisee.

<Name Removed>

Customer Service Co-Ordinator
<Name Removed>@dominos.co.uk
www.dominos.co.uk
facebook.com/DominosPizza
twitter.com/Dominos_UK

Well at least they are trying.  But this does sum up the attitude in Eltham.  Just say whatever to the client to keep him happy at the time and then ignore it.

Must be a busy shop so s/he does not care about loosing the odd client, especially one that is a pain.

Wonder how many people have voted with their feet and have simply not returned to Domino’s?

I actually like their products, and would like to resolve this to my satisfaction so I can carry on eating their pizza. 

Nuff said..