Dear Dominos Customer Service,
Yet again your driver has failed to read the delivery instructions. What is the point of having "Special Instructions" when the driver NEVER reads them.
The store manager tells me that the system that the drivers look at to provide them the addresses does not show the special delivery instructions. And they clearly NEVER read the delivery note.
You need to either
a, Modify the screens so that this information is shown, or
b, Train the drivers better, or
c, Remove that option from the order screen! If I can't ask for it I cannot be annoyed about not getting it!
Your Manager did suggest that I phone my orders in. But, as I pointed out to him, If I am going to phone it in I may as well use the Pizza Hut that is at the end of my road. I use Dominoes because of the utility of the web site and the lack of AMBIGUITY. I order what I want and I get it. Which is also why I am doubly annoyed!!!
I am in IT. I have a degree in user interface design. I am more than happy to consult with you to improve the systems that you are using in order to make sure that the appropriate people get the appropriate information.
Call me.
All joking apart I am severely annoyed, I have two kids in bed and your drivers do their best to wake them up every time I use you.
I would like a call from someone senior with whom I can discuss this matter. My number is <Mobile Number> and my email address is <Email Address>
This message has been posted publically and I will be publically posting your responses.
Regards
<Me>
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