Homebase Enquiries

Just spoken to Paul at Homebase.
He has promised to get back to me within 24 hours.

We will see....

Re: Your Appalling Service

The Arrogance of this firm is outstanding! The cannot even send me an email that is written in decent English!

Lets's not forget the fact that that they refuse to address my issue!

---------- Forwarded message ----------
From: Homebase Enquiries <info@homebase.co.uk>
Date: 18 May 2010 15:17
Subject: re: Re: Your Appalling Service


Dear Sir/Madam,

Thank you for your e-mail regarding Your Appalling Service parking fines.

I am sorry for the delay in responding to your e-mail, whilst we do aim to ensure that all e-mails are answered within 48 hours, due to the high number we receive this
may not always be possible.

Whilst we never like to hear that anyone less than satisfied with the service they receive we do appreciate knows where we need to make improvements.

I am sorry you received a parking fine while shopping in a Homebase Store, as you do not state which store, could I suggest you take your receipt and parking fine into this store and speak to the manager who will try and assist you.

Should you require any further assistance please do not hesitate to contact us at info@homebase.co.uk or call us on 0845 077 8888.

Regards,


Carol Grace
Homebase E-Commerce Customer Service Team.

The Downing Street Siege

The Downing Street Siege ended peacefully this week when a fifty nine year old man (of no fixed address) was taken into custody to answer charges of impersonating a British Prime Minister, electoral fraud, and causing wilful damage to the economy. The accused reserved his plea, and was bound over to be on good behaviour until his next appearance.

The problem with socialism is that eventually you run out of other people's money. - Margaret Thatcher

Homebase

Still no response from Homebase…

The sound of silence is deafening.

Is that what they think of their customers?

Think I will have to investigate the head office number and pursue it there.

 

Re: Your Appalling Service

Sara,

On 12 May 2010 13:28, Homebase Enquiries <info@homebase.co.uk> wrote:

Dear Sir/Madam,

Thank you for your e-mail regarding the service you have received.

I am sorry you have been unsatisfied with the service you have received.

Please forward us your complaint so we can investigate further.

Should you require any further assistance please do not hesitate to contact us at info@homebase.co.uk or call us on 0845 077 8888.

Regards,


Sarah Gate
Homebase E-Commerce Customer Service Team.

For your reference the above reply is in reference to your earlier email

Much though I hate to repeat myself....

I am dissatisfied with the following....

1. Wasting my time having to make several phone calls and send several emails just because we wanted some of your products and had the temerity to spend more than an arbitrary amount of time in your car park.
2. Receiving a demand for £95 that is made up to look like an official PCN. I am now led to believe that these documents are not legally valid and I should have just binned it! That is just extortion.
3. The fact that having made 3 phone calls to 3 different members of your staff, I was told 3 different things!
4. The fact that having made a formal complaint to you I receive no formal responce.
5. Repeating myself because you do not keep track of cutomer interactions.

Need I carry on?

Any Decent Company would have a manager contact me in order to resolve my issues.

Clearly Homebase does not care about it's clients!

Clear?

By the way http://cosmap.blogspot.com/

The "Conversation" Continues..

From: Me
Sent: 12 May 2010 13:17
To: 'Samantha Stevens'

Yes, I read that in your 1^st message.

During the many conversations I have had with your company I have raised a number of specific complaints. These should be on the record.

I am formally requesting a response from Homebase to my questions.

And one more question,

You Say “However, we do also appreciate that there may be occasions when customers are shopping in our store longer than 90 minutes. Under these circumstances, the store does have the discretion to advise the car parking agent to ensure no penalty is issued.”

Your store staff do not seem to know that as they were adamant that there was nothing that they could do, when I called the store. What do you intend to do to ensure that your staff have the correct training on such matters.

I cannot believe that I am the only person to suffer from this situation that is nothing more than extortion.

By the way… http://cosmap.blogspot.com

Parking in Homebase

This appears to be Homebases way of saying “Go away and annoy someone else!”

They really value their customers….

From: Samantha Stevens [mailto:Samantha.Stevens@homebase.co.uk]
Sent: 12 May 2010 13:05

A waiver letter was sent by G24 on the 6^th May.

If you haven’t received this I can arrange another copy.

Regards
Samantha Stevens

Retail Operations

My Reply to them

Actually it does!

 

1. I would have though that you would have been pleased that people were spending time in your store, not penalising them and inconveniencing them!  I have had to make several calls to clear up this mistake on your part.

2. You had better train your staff in store better.  I spoke to them and was told that there was nothing they could do.  Either they did not know what to do or were too lazy to do it!

I am totally lost for words by the poor level of service Homebase provide.

 

Homebase Finally Reply

On 11 May 2010 17:31, Samantha Stevens <Samantha.Stevens@homebase.co.uk> wrote:

 

Thank you for your e-mail of 6th May and apologies that you have not previously received a response.

Car parking regulations have been installed at a number of our sites as a measure to ensure our customers have access to our store at all times. We would not wish to think this deters any of our loyal customers from shopping with us.  Due consideration was made prior to this measure being taken and it was felt that 90 minutes would be adequate parking time.   However, we do also appreciate that there may be occasions when customers are shopping in our store longer than 90 minutes.  Under these circumstances, the store does have the discretion to advise the car parking agent to ensure no penalty is issued.

With regards to your own circumstances, having since consulted with G24 they have confirmed that you have been in contact with them directly and that your PCN has now been waivered. Therefore I trust this matter has now been resolved to your satisfaction.

I apologise for any inconvenience this may have caused you and I trust this incident does not deter you from shopping at Homebase in the future.

Regards

Samantha Stevens

Retail Operations

 

Your Appalling Service

FYI – The world is now aware of what you think of your customers!

Update on Homebase's rubbish Customer Service http://bit.ly/4e3EI

Update on Homebase's rubbish Customer Service

Can I request a reply!!!!!!

I have made a formal complaint to customer services!!!!

Update on Homebase

Well they have caved.

We received a letter to day saying that they have cancelled the charge.

Funny thing is, BBC TV’s Watchdog program says that the best thing to do with that sort of ticket is bin it!!  So it is gracious of them to cancel it NOT!!!

I shall remember this and use a match next time.

What a shower!  Can you believe that a company fines it’s customers for daring to go in and buy things.

We shall not be returning to Homebase.  Hopefully other customers who get fined will do the same and they may wake up to the fact that this is a bad policy.

By the way.  Even though I made a formal complaint to them they have not deemed to reply.  What high quality customer service…

Homebase Fines it’s Customers!

It is with great disgust and annoyance I find myself having to write this.

On the 27^th of April we went to the Kidbrooke Homebase store and spent some money. I think you will agree that in these times of rescission that is a good thing for them.

We left with our purchases and thought no more about it.

You can imagine my surprise when, today, I received a £95 charge for having the nerve to use their car park!

I have called their help desk (3 times) and been given 3 different stories. I have called the store, on the basis of one of these stories and been told something else. Now Becky tells me to email hdcc@argos.co.uk and let them know. That I have done and have sent copies of all relevant docs (fine, receipt). Oh and apparently I have to have a valid excuse for using the car park!!! How about SHOPPING IN HOMEBASE!!!!

Basically the story is that the car parks are not theirs and so bad luck!

What a joke.

I will keep you posted.