NatWest has issued me with their "Final Response"
Basically it says "Tough Luck, we have lost your stuff and you have to live with that!"
I have spoken to the Financial Ombudsman and it appears that they do not think there is much they can do unless I have documentary evidence of financial loss due to the banks actions, this I do not have, apart from my time.
I have also spoken to the Information Commissioners office. It appears that NatWest have a duty of care to my information (I believe that is rule 7) and it does not look like they have been taking any care, as they have lost it twice! I will have to ponder weather it is worth the agro to pursue this. I do have a month to make my mind up.
Basically it says "Tough Luck, we have lost your stuff and you have to live with that!"
I have spoken to the Financial Ombudsman and it appears that they do not think there is much they can do unless I have documentary evidence of financial loss due to the banks actions, this I do not have, apart from my time.
I have also spoken to the Information Commissioners office. It appears that NatWest have a duty of care to my information (I believe that is rule 7) and it does not look like they have been taking any care, as they have lost it twice! I will have to ponder weather it is worth the agro to pursue this. I do have a month to make my mind up.
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