Wizz Air

The Saga Continues..

Finally fed up of waiting I have decided to call them again.

The allegedly head office number turns out to just be a Polish office.  They put the phone down on me when I tried to speak to them but, fortunately, I have Polish colleagues who spoke to them to find out that actually it is just a polish office and they recommended I call the usual, expansive, UK number.

I called it, and guess what!  They put the phone down on me!!!

I am now on hold waiting for <Customer Services Rep> to assist me.  60p a minute and I have been on hold for 5 mins and counting...

The <Customer Services Rep> has come back to me and has assured me that I will be hearing from Wizz Air Customer Relations today.  Apparently he has forwarded it to them.  I do not get this as he was able to find my message very quickly, and I did send it to customer relations so why does he have to forward it to them?

I have replaced his name with "<Customer Services Rep>" as he was helpful and sounded like he wanted to resolve my issue (unlike his 2 colleagues who put the phone down on me).

Apparently they do record calls so I have requested that he goes back and listens to the last call I made to see who it was that put the phone down (I can dream).

He also had internet access and looked at this Blog, so now they have most of the history of this sorry saga.  There have been more calls and emails that I have not recorded here but, strangely enough, I do have a life!

The clock is ticking (again).....