A Response!!
Well. Wizz Air have offered a refund as I requested! I will not hold my breath till it gets here.
But we have progress...
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- Cosma
- ............................. ......................... http://www.papouis.net http://www.freejokesrus.com
2 comments:
I am glad to read that You have received an email from the customer relations department. I really am. The only reason I needed to forward the email You have sent is because the number You have called is for the call centre. Although we do have access to the emails, the decision about a case is made at the CR department.
Your previous recorded call had been checked and the operator has been found. I do not have any information regarding the consequences. I do not wish to get involved into that. It is, too, an understandably inconvenient situation though.
One more time, I am terribly sorry for the inconvenience we have caused You.
Regards
PS: Please do not read these lines as if they were sent by a representative of the airline. They are absolutely personally motivated.
Thanks for taking the time to be professional about this. I wish your colleagues would take a leaf out of your book.
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