Tuesday, May 11, 2010

Homebase Finally Reply

On 11 May 2010 17:31, Samantha Stevens <Samantha.Stevens@homebase.co.uk> wrote:

Thank you for your e-mail of 6th May and apologies that you have not previously received a response.

Car parking regulations have been installed at a number of our sites as a measure to ensure our customers have access to our store at all times. We would not wish to think this deters any of our loyal customers from shopping with us.  Due consideration was made prior to this measure being taken and it was felt that 90 minutes would be adequate parking time.   However, we do also appreciate that there may be occasions when customers are shopping in our store longer than 90 minutes.  Under these circumstances, the store does have the discretion to advise the car parking agent to ensure no penalty is issued.

With regards to your own circumstances, having since consulted with G24 they have confirmed that you have been in contact with them directly and that your PCN has now been waivered. Therefore I trust this matter has now been resolved to your satisfaction.

I apologise for any inconvenience this may have caused you and I trust this incident does not deter you from shopping at Homebase in the future.


Samantha Stevens

Retail Operations


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