Wednesday, April 17, 2013

Tesco’s, What little help!

Sunday, I foolishly decide to fill my car at Tesco in Eastbourne.

The pesky pump decided not to stop and so a quantity of fuel makes it way over the side of my car, the tyre, the floor and my foot.


Does not look like much in the picture, but trust me, it was all over the place.

I went into the shop and complained and was told that Richard the petrol manager would call me.

Then it gets tedious…  I just posted the following on the Tesco FB page.

“Please tell me why it is that I had to wait from Sunday, until today for a manager to NOT call me from Eastbourne.

Then tell me why it took a further  20 minutes of my day calling the store and your "help" desk, navigating an auto-attendant to reach someone that wanted to get rid of me as soon as possible!

Guess what….

I am STILL waiting for a call (2 hours later!!)

Is that what passes as customer service at Tesco??

And we have not even started trying to address the reason I called in the 1st place.

Is Tesco's ploy to ignore customers or put them through tedious auto-attendants until they either get fed up and give up or lose the will to live?”


Cosma said...

Well Tesco noticed my comment on their page. Hid it and then responded to it.

Tesco Hi Cosma,

I am so sorry that you have not received a call back as promised. I can understand how annoyed you must be. If you can explain what happened I will happily look into this for you?

Clare - Customer Care

Cosma said...

Thing is. It is hidden, but not gone :)