Wednesday, April 17, 2013

Tesco’s, What little help!

Sunday, I foolishly decide to fill my car at Tesco in Eastbourne.

The pesky pump decided not to stop and so a quantity of fuel makes it way over the side of my car, the tyre, the floor and my foot.

WP_20130414_003

Does not look like much in the picture, but trust me, it was all over the place.

I went into the shop and complained and was told that Richard the petrol manager would call me.

Then it gets tedious…  I just posted the following on the Tesco FB page.

“Please tell me why it is that I had to wait from Sunday, until today for a manager to NOT call me from Eastbourne.

Then tell me why it took a further  20 minutes of my day calling the store and your "help" desk, navigating an auto-attendant to reach someone that wanted to get rid of me as soon as possible!

Guess what….

I am STILL waiting for a call (2 hours later!!)

Is that what passes as customer service at Tesco??

And we have not even started trying to address the reason I called in the 1st place.

Is Tesco's ploy to ignore customers or put them through tedious auto-attendants until they either get fed up and give up or lose the will to live?”

2 comments:

Cosma said...

Well Tesco noticed my comment on their page. Hid it and then responded to it.

Tesco Hi Cosma,

I am so sorry that you have not received a call back as promised. I can understand how annoyed you must be. If you can explain what happened I will happily look into this for you?

Clare - Customer Care

Cosma said...

Thing is. It is hidden, but not gone :)

https://www.facebook.com/tesco/posts/508829945842808?comment_id=5243953&offset=0&total_comments=1&notif_t=feed_comment