Saturday, June 23, 2012

Dominos Customer Service Responds

Dear Sir
We are sorry that your recent experience of our London - Eltham store was not up to the high standard you should expect from any Domino's store.
At Domino's Pizza our aim is to provide 100% customer satisfaction, so it greatly concerns us when any aspect of our service or product doesn't meet our customers' expectations.  We appreciate all feedback and would like to thank you for giving us the opportunity to address this matter.

Domino's is a franchised business and our franchisees feel it is very important that they own the relationship with their customers. To this end, I have passed the details of your complaint directly over to the franchisee of this store and they will contact you soon to resolve this issue. Our franchisees know that all feedback is the key to improving their businesses and finding out about any ongoing issues.

If at any point you are unsatisfied with the response from the franchisee, or if we can be of further assistance, please do not hesitate to contact us.
Kind Regards
Customer Concerns

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