Many thanks for your attention to this matter. I am sorry to say that I do not hold out much hope. I have spoken to people that purport to be the store manager several times (in fact every time they RING THE BELL).
I have been promised, repeatedly, that they will tell the drivers to READ THE INSTRUCTIONS. I have been promised that they will put up a “special notice” in the staff room. But it still happens.
As I have said before (please refer to http://cosmap.blogspot.com) I was told that the place where the drivers see the address that they are going to does not display the “special instructions” information. This seems to me, as an IT Professional and User Interface specialist, to be a very poor design.
I shall look forward to hearing from the franchisee, although it has now been 2 days and I have heard nothing so far. Perhaps s/he does not find this matter as important as you or I (which would explain why it keeps on happening).
Well I hope you have a nice weekend and my mobile is always on.
Regards
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