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No call from NUD so I am forced to call them again......- Ask to speak to Ramesh Chandran - 666445.
- As usual I am on hold........... 6 mins and counting!
- As usual this person does not know the story and has not read the database
- Has not read his email and, thus, did not know to call me. (12 mins and counting....)
- Apparently no one sent him an email to call me!
- Finally he acknowledges that I have been getting poor customer service.
- On hold AGAIN. He says it will be 1 minute. Currently 5 mins (17 in total, and counting....)
- Ramesh.chandran@direct.cos-c.co.in
- Alegedly he will call me back. 25 mins on the phone!
1 comment:
Hello
My name is Becca Sibley and I work in Customer Experience at NU, if you would like me to I can have a look into the issues you are having with us?
My email address is rebecca.sibley@norwich-union.co.uk, please feel free to email me and let me have some details.
Becca
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