Norwich Union Direct

My Response

I would love you to address the issues.

The Blog that you have just posted to details all the communications I have had with NUD.

In Summary....

• I paid for my insurance with you.( I was promised 2 * £25 vouchers that I have not seen)
• I waited a few days then I tried to get my Road Tax.
• The Motor Insurance database had not been updated.
• Then follows numerous calls with NUD trying to resolve this.
• I have been lied too. (People offering to call me back and failing to do so)
• People have not recorded information that they have been given (repeatedly)
• It is impossible to talk to a manager - you only ever get "Supervisors"
• My data is still not updated so I had to go to the trouble of finding a post office and buying my road tax.
• No one at NUD ever reads the clients file before asking the same questions again! (case in point NOW)
• You taken through "Security" repeatedly during every call...
• Shall i continue?

Please read the BLOG or your internal records.

Someone read my BLOG!!!

On 13/07/07, Becca Sibley wrote:

Becca Sibley has left a new comment on your post " Norwich Union Direct":

Hello
My name is Becca Sibley and I work in Customer Experience at NU, if you would like me to I can have a look into the issues you are having with us?

My email address is <Blocked out to protect the Innocent, I can always put it back later..>, please feel free to email me and let me have some details.

Becca



Posted by Becca Sibley to Cosma's Life at Fri Jul 13, 03:57:00 PM